Where is my order?

You will receive an order confirmation email if your order was successfully placed - if you do not see it in your inbox, please check your spam folder. You will receive a shipment confirmation email with your tracking information once your order has shipped. Tracking will update once the courier scans your package. If you have not received an update after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact us. We try to fulfill your orders within 2-5 day (Monday - Friday).

Where do you ship?

Due to varying regulations among different countries, our pre workout is the only item that we do not ship internationally (US only).  All other products are shipped internationally.

How much is shipping?

Shipping costs vary depending on the product.  Please double-check the shipping costs before confirming your order. $25 flat rate International shipping on all orders.

Will I have to pay customs fees and import duties on international shipments?

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

What if my package is “returned to sender?”

If your package gets returned to us, we will refund your order. We are unable to resend returned packages at this time.

What if my package is lost or stolen?

Please note, Dare to be Different is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package. If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims. If you have not seen an update to your tracking after 20 (U.S. Domestic) or 30 (International) consecutive days, please contact hello@dtbd.co as your package may be lost. 

When will I receive my international order?

International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email hello@dtbd.co with your order number. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there. 

What if I entered an incorrect shipping address?

If the order has not been confirmed, please email hello@dtbd.co ASAP and we will do our best to update the shipping address.  If the order has already been fulfilled, we are unable to change your address. 

I input the incorrect address / didn’t include my apartment/building number.  Am I eligible for a refund?

No, we unfortunately will not be able to issue a refund if the original address was incorrect / insufficient.